This section outlines the policy of Day and Night Therapy/TMI Outreach UK Ltd with regards to the use of social media and electronic information. If you, as a client, have questions about any aspect of this policy, please ask. The technological world is constantly changing and policies are regularly updated, so for the latest version of the policy, please visit our website.
We do not accept friend or contact requests from former or current clients on any social networking sites (e.g. Facebook, Twitter, Instagram, LinkedIn) as this can not only compromise your confidentiality (e.g. if another of my friends saw that you were a friend they may wonder how we know each other) but would also blur the boundary of the therapeutic relationship.
We tweet on an occasional basis as a business to provide general information and articles of interest which you may follow. We would suggest not following your therapist’s personal account and you will not be followed by your therapist either for confidentiality or boundary reasons discussed above.
Please do not use public ways of contact (e.g. @replies or #tagging) because of the potential for this to compromise your confidentiality. You may use Facebook messenger (through business and not personal pages), WhatsApp or text to discuss appointment times or other logistics but not therapeutic issues. The latter cannot be kept secure.
Use of Search Engines
We do not routinely Google our clients but may very occasionally do so if there is an urgent/critical demand. For example, if you had failed to attend a session and we were concerned for your safety, we may use search engines as a source of information. If we did so, you would be informed about it during the next session.
Business Review Sites
You may find our company name on business review sites, but we have not requested to be on these as businesses appear there automatically. Clients are free to post whatever they wish and due to confidentiality, we cannot comment on anything that is posted. Anyone can post anything on review sites, so please be aware that any positive or negative reviews may not reflect the views of genuine clients.
Our professional bodies (the National College of Hypno-Psychotherapy and the United Kingdom Council for Psychotherapy) consider the practice of publishing testimonials to be unethical. As such, no testimonials will be published on our website or social media channels. We do welcome private messages from clients who have completed their therapy as the feedback is always useful.
If you use location-based services on your phone, please be aware that others may deduce that you are a therapy client if you are locating yourself at our premises (e.g. using “checking in” features).
It is preferable to use email only for logistical contact (e.g. for appointment times and address information) due to the inherent insecurity of email. If you wish to engage in “email therapy”, please use a password-protected Microsoft Word document to contain whatever you wish to communicate. We can set this up for you if needed.
As above, texting may be used for contact about appointment times/address details. We will not be able to answer the phone if we are with another client, therefore, texting is preferable. Whether phoning or texting, please only do so between the hours of 9.00 AM and 8.00 PM.
I would ask that you give notice to end our work together. This is to ensure we have sufficient time to respectfully and safely close any areas of exploration, and to give due attention to the ending of the therapeutic relationship.
We abide by the code of ethics of the UKCP, CNHC and the NSHP&M, a copy of the codes is available to you as the client.